Geelong Motors Pty Ltd T/A Mercedes-Benz Geelong (“We”, “Us”, “Our”) and Mercedes-Benz Australia/Pacific Pty Ltd (“MBAuP”) equally, respects your personal information and share your concerns regarding data protection. Both, We and MBAuP aim at all times to comply with the Privacy Act 1988 (Cth) as amended from time to time.
MBAuP is part of the Daimler Group and as such, it also complies with the Daimler policy on data protection for data of customers and partners.
When you purchase a vehicle from our dealership, you provide consent to our staff to access and use your personal information so they can register your vehicle and provide finance and insurance options. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our dealership will need to collect your personal information when selling a vehicle to you. Our main purpose for collecting, using, holding and sharing your personal information is to register your vehicle with Vic Roads and provide any finance and insurance options. We also use it for directly related business activities, such as warranty claims, servicing and business processes (e.g. staff training). If you apply for insurance, we may collect information about what is being insured, the beneficiaries, and your financial situation, depending on the type of insurance. If you apply for finance, we may collect information to check whether you are eligible for a product or service, assist with your application and the ongoing management of this service.
We may also use your information to comply with legislative or regulatory requirements in any jurisdiction, prevent fraud, crime or other activity that may cause harm in relation to our products or services and to help us run our business. We may also use your information to tell you about products or services we think may interest you.
We will collect only the information necessary to enable us to operate our business and maintain our relationship with you. We may collect your information at the time of sale, through our service departments at the time of service, through in-store competitions and promotions, via our website and through direct mail/email/survey results. If you do not wish to provide your personal information, including name, address and contact details, under the Road Safety Act we will be unable to sell, service or repair your vehicle.
We collect your personal information to provide you with the best possible products and services that we have to offer, to create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited:
The information we will collect about you includes, but is not limited to:
Our dealership will collect your personal information:
Mercedes-Benz Geelong will only use or disclose your personal information in accordance with the Australian Privacy Principles as set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012. We may disclose your personal information to the following:
Only people that need to access your information will be able to do so. Other than in the course of providing services or as otherwise described in this policy, our dealership will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our dealership will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying the dealership in writing.
Your personal information may be stored at our dealership in various forms.
Our dealership stores all your personal information securely. Contracts will be stored in electronic format on our Dealership Management System, which is password protected. Hard copies of older contracts are stored in a secure environment.
You have the right to request access to, and correction of, your personal information.
Our dealership acknowledges customers may request access to their customer records. We require you to put this request in writing to the Privacy Officer and our dealership will respond within a fortnight.
Our dealership will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our dealership is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to the Privacy Officer, via email to firstname.lastname@example.org or by mail to PO Box 2134, Geelong VIC 3220.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Any complaints should be made in writing and either e-mailed or posted to:
The Privacy Officer
PO Box 2134
Geelong, Vic 3220
By phone: (03) 5249 8200
By email: email@example.com
We may also require documentary proof of your identity depending on your request.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, please contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.